The impact of Covid-19 is familiar to us all and we recognise the disruption it’s caused not only to the world but to you as individuals too.
We are here for you if you need us, but due to the volume of queries it will take longer than usual. You should receive a response in 3-5 days, so please don’t worry if there’s a delay, we are working through every single message.
This page will be updated regularly, as we receive new information, so do keep it bookmarked if you have upcoming travel plans.
You all make up an incredible community and we’re pretty sure you don’t need reminding, but please treat others with kindness. Let’s show each other the same respect as we would at any other time and understand that we have a responsibility to the world.
Keeping hostels safe:
We are constantly seeking advice and reviewing our processes as Covid-19 evolves. We recognise how important it is to contain the virus, so we are asking the hostels on our site to follow their government’s guidelines. This means extra cleaning, hand sanitisation, social distancing (in both rooms and social areas) rules are all being followed. If we discover a hostel is not following the required guidelines we will investigate and may remove them from Hostelworld.
Where can I get accurate Covid-19 travel information?
The World Health Organisation (WHO) – General travel advice and Coronavirus updates
For specific destinations we recommend checking your government’s advice:
Are you concerned that you have Coronavirus?
First off, check whether you have the widely reported symptoms. If you do, we shouldn’t need to tell you that it’s a good idea not to travel. You should minimise any risk to others, and self-isolate.
Whether you are showing symptoms or not, the advice across impacted countries is to self-isolate, so please be conscious of this and do all you can to contain the virus.
Hostels need to keep backpackers safe, so please understand they may ask you to make alternative plans.
What if the hostel cancels my booking?
The hostel won’t have made this decision without good reason. Keeping everyone healthy, happy and safe is the priority. If your booking was cancelled by the hostel, contact us here and our team can support.
Have your booking details handy and check your cancellation policy. You can see this in your Hostelworld account, or on the email confirmation.
Cancelling bookings
You can cancel your booking through your account, if you have any problems or questions concerning your booking please contact us here.
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