Is the deposit refundable in the event of a cancellation?

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No, as per our Terms and Conditions, the deposit is non-refundable.

However, if you have made a Standard Flexible Booking which you cancelled through your Hostelworld account within the period of notice required by the travel services provider, the deposit cannot be refunded as cash but will be credited back to your Hostelworld.com account in US Dollars for use on a future booking through us.

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E-mail: customerservice@hostelworld.com

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