If you receive a WhatsApp message about your booking, please be cautious. Hostelworld does not use WhatsApp to communicate about reservations.
To keep your details safe:
- Avoid replying or clicking any links in the message.
- Check the official contact details in your booking confirmation email.
- Always use verified channels, such as the verified hostel contact information provided in your confirmation email and the Hostelworld app.
Why is this important?
Messages sent via WhatsApp could be part of phishing attempts aimed at accessing your personal or payment information. Using official communication channels helps protect your booking and your data.
Tips to stay safe
Never share sensitive details (like credit card or passport information) through unverified platforms.If you receive a suspicious message, report it to Hostelworld Customer Support right away.
Your security is our priority. By sticking to official channels, you can ensure your booking and personal information remain protected.