How can we help?

Cancel your booking

Cancel a booking

• Hostelworld Cancellation Policy
• Is the deposit refundable in the event of a cancellation?
• If I cancelled my booking soon after making it, do I get the deposit refunded?

Change your booking

Change a booking

• How do I change my booking?
• If I cancel one night of the booking after check-in do I get refunded?
• If I want to change my booking and I have already checked into the property, can the deposit be deducted from my remaining stay?

Account Q's

Account FAQs

• Why can’t I see my bookings in my hostelworld account?
• How do I become a member?
• How do I change my account email address?
• I entered the wrong email (or a typo), how do I log into my account?
• Logged in with Apple ID- missing bookings
• How do I change add a profile picture to my account?

See all 10 articles

Vouchers FAQs

• Why can't my voucher be used to cover the full price of the booking?
• When does my voucher expire
• How to use vouchers

Password Queries

• How do I change my account password?
• I have forgotten my password, how can I get it?

FAQs

Top Questions

• Can you resend my confirmation?
• How do I make a booking?
• How do I log in to my account?
• How do I download the app?
• How do I cancel a booking?
• Can I have my full name and other guest names listed in the booking confirmation?

See all 11 articles

All Other Queries

Hostel and City Chats

• Can I enter the chat if I didn't make my booking via Hostelworld?
• Can I add a travel companion to a Hostel or City Chat?
• Why can't I see a Chat in my Hostelworld App?
• How long do I have access to a Chat for?
• How do I join the Hostel Chat

Hostelworld Mobile Apps

• Download Android app
• Download iPhone app

Making a Booking

• Why was I charged directly from the hostel when I only gave card details to Hostelworld?
• What are the differences between the booking types/rates
• Can I make full payments online?
• Are taxes included in the total amount?
• The property charged my card
• When will I be charged the balance on my booking?

See all 21 articles

Free Cancellation Bookings

• What does Free Cancellation mean?
• How do I cancel my free cancellation booking?
• What is the latest time I can cancel for free on a Free Cancellation Booking?
• How long does it take to get my refund after I cancel a Free cancellation booking?

Work with us

• Property Owner: How to work with Hostelworld
• Property Owner: Already working with Hostelworld:
• Want to contribute to our blog?
• How to join Hostelworld Affiliate Program
• Report on Internal Complaints Handling System

Online Safety

• How can I stay safe online when I travel?

Standard Flexible Bookings

• What is a Standard Flexible Booking?
• How do I use my voucher after cancelling my Standard Flexible Booking?
• I cancelled a booking and my voucher has expired, why?

Booking Guarantee

• What is Hostelworld.com Booking guarantee?
• How do I make a Booking Guarantee claim?
• How do I use my Booking Guarantee voucher?

Room Types

• What is a private room?
• What does ensuite mean?
• What is a tent?
• What are dorm rooms?
• What is a twin room?
• What is a double private room?

See all 7 articles

ISIC

• Why am I receiving error messages saying ‘Enter a valid ISIC Card Number’ or ‘Enter a valid Cardholder Name’?
• ISIC: How do I claim my €5 free voucher using my ISIC card?
• ISIC: When will I receive my ISIC free voucher?
• ISIC: How long is my ISIC free voucher valid for?
• ISIC: I’m trying to sign up for a Hostelworld account using my ISIC card. Why am I getting an error message saying my username is not unique?

Travel Visa

• Can I have more than one name on the confirmation?
• I need a letter for Visa purposes.

Reviews

• How do I review my stay?
• Review Guidelines