Cancel your Booking
Cancel a booking
Change your Booking
Change a booking
Account Q's
Account FAQs
- ★ Where is my booking?
- What is My Account?
- How do I become a member?
- How do I change my account email address?
- Some of my bookings are not displayed in my account
- I entered the wrong email (or a typo), how do I log into my account?
Vouchers FAQs
Password Queries
FAQs
Top Questions
- ★ How do I log in to my account?
- ★ How do I make a booking?
- ★ How do I download the app?
- ★ Can you resend my confirmation?
- How do I cancel a booking?
- How do I get an Invoice?
Social Features
Hostel and City Chats
- ★ How do I join the hostel chat?
- How long do I have access to a chat for?
- Can I add a travel companion to a hostel or city chat?
- Can I enter the chat if I didn't make my booking via HostelWorld?
- Why isn’t my chat loading?
- Why can't I see a chat in my Hostelworld app?
Hostelworld Mobile Apps
Making a Booking
Making a Booking
- Is Hostelworld.com a secure site?
- What are the differences between the booking types/rates
- Hostelworld Charges Explained
- I got an error while waiting for the Confirmation page to come up, what do I do?
- Can I make full payments online?
- Why was I charged directly from the hostel when I only gave card details to Hostelworld?
Free Cancellation Bookings
Non-Refundable Bookings
Standard Flexible Bookings
Room Types
- What is a private room?
- What does ensuite mean?
- What is a tent?
- What are dorm rooms?
- What is a twin room?
- What is a double private room?
Safety & Security
Safety While Traveling
- ★ Enjoying nights out safely during your hostel stay
- Meeting other Hostelworld users you met in the chat in real life safely
- Weather related/natural disaster travel disruption
- Transport related travel disruption
- Checking in late at night
- What happens if I arrive after check-in time?