Cancel your booking
Cancel a booking
Change your booking
Change a booking
Account Q's
Account FAQs
- How do I change add a profile picture to my account?
- What is My Account?
- How do I become a member?
- How do I change my account email address?
- Some of my bookings are not displayed in my account.
- How do I change my card details after I have made a booking?
Vouchers FAQs
Password Queries
FAQs
Top Questions
- How do I make a booking?
- How do I cancel a booking?
- Can you resend my confirmation?
- How do I log in to my account?
- Can I pay cash on arrival?
- How do I download the app?
All Other Queries
Hostelworld Mobile Apps
Making a Booking
- Rooms 4 Refugees – Supporting those fleeing Ukraine
- How do I download the app?
- How do I book with children?
- How do I book for a Group?
- How can I contact the property before I make my booking online?
- Do properties have age restrictions?
Free Cancellation Bookings
Work with us
Online Safety
Standard Flexible Bookings
Booking Guarantee
Room Types
- What is a private room?
- What does ensuite mean?
- What is a tent?
- What are dorm rooms?
- What is a twin room?
- What is a double private room?
ISIC
- Why am I receiving error messages saying ‘Enter a valid ISIC Card Number’ or ‘Enter a valid Cardholder Name’?
- ISIC: How do I claim my €5 free voucher using my ISIC card?
- ISIC: When will I receive my ISIC free voucher?
- ISIC: How long is my ISIC free voucher valid for?
- ISIC: I’m trying to sign up for a Hostelworld account using my ISIC card. Why am I getting an error message saying my username is not unique?