Cancel your booking
Cancel a booking
Change your booking
Change a booking
- I entered the wrong email (or a typo), how do I log into my account?
- Logged in with Apple ID- missing bookings
- Why can’t I see my bookings in my hostelworld account?
- How do I change add a profile picture to my account?
- What is My Account?
- How do I become a member?
- Can I have my full name and other guest names listed in the booking confirmation?
- What happens if I arrive after check-in time?
- Can guests share the same bed?
- How do I make a booking?
- How do I cancel a booking?
- Can you resend my confirmation?
All Other Queries
Hostel and City Chats
Hostelworld Mobile Apps
Making a Booking
- Why was I charged directly from the hostel when I only gave card details to Hostelworld?
- What are the differences between the booking types/rates
- Can I make full payments online?
- Are taxes included in the total amount?
- The property charged my card
- When will I be charged the balance on my booking?
Free Cancellation Bookings
Work with us
Standard Flexible Bookings
- What is a private room?
- What does ensuite mean?
- What is a tent?
- What are dorm rooms?
- What is a twin room?
- What is a double private room?
- Why am I receiving error messages saying ‘Enter a valid ISIC Card Number’ or ‘Enter a valid Cardholder Name’?
- ISIC: How do I claim my €5 free voucher using my ISIC card?
- ISIC: When will I receive my ISIC free voucher?
- ISIC: How long is my ISIC free voucher valid for?
- ISIC: I’m trying to sign up for a Hostelworld account using my ISIC card. Why am I getting an error message saying my username is not unique?