Please ensure that you have social features turned on. You can do this by going to Account > Settings > Privacy Preferences. And remember to log in using the same account details you used to make the booking.
Articles in this section
- How do I join the hostel chat?
- How long do I have access to a chat for?
- Can I add a travel companion to a hostel or city chat?
- Can I enter the chat if I didn't make my booking via Hostelworld?
- Why isn’t my chat loading?
- Why can't I see a chat in my Hostelworld app?
- How To Report Inappropriate Messages In The Chat Feature
Have more questions? Submit a request