Travel disruptions due to weather or natural disasters can be challenging. Here’s how to manage your booking and ensure your safety during such events:
Understand your cancellation policy: The cancellation policy you selected at the time of booking will be upheld. Please review the terms of your booking to understand your options. If you need to cancel or modify your reservation, follow the policy guidelines provided in your booking confirmation email.
Contact the property directly: If you are affected by a weather-related or natural disaster disruption, contact the property directly to inform them of your situation and discuss your options. You can find the property’s contact details in your booking confirmation email.
Seek shelter if necessary: If you find yourself in an emergency situation, prioritize your safety. Seek appropriate shelter or assistance as needed, and follow local emergency guidelines.
Check with local authorities: Stay informed by checking with local authorities for updates and guidance. They can provide information on how to avoid further trouble and ensure you follow any necessary precautions.
Contact your insurance provider: If you have travel insurance, reach out to your insurance provider to understand your coverage and file a claim if applicable. They can assist with compensation for disruptions caused by weather or natural disasters.
Stay informed and safe: Keep track of weather updates and emergency alerts in your area. Follow safety instructions and make decisions based on the latest information to protect yourself and others.
Your safety and well-being are our top priorities. If you need further assistance or have additional questions, please contact our customer support team for help.