If you experience any issues with a host or staff member, it’s important to address them promptly. Here’s how you can report concerns effectively:
Try to Resolve the Issue Directly with Hostel Management: If you have concerns about the host, a staff member, or the accommodation, first try to address the issue amicably with the hostel management or owner. They are responsible for their own business and should be able to handle and resolve such matters. They may be able to address your concerns promptly.
Document Your Concerns: If the issue persists, document the situation thoroughly. Use photos and videos to capture relevant details, but ensure that your documentation does not interfere with the privacy of other guests or staff members. Respect personal boundaries and only record what is necessary to support your case. Clear and respectful documentation will be helpful for any further action and in communicating your concerns effectively.
Reach Out to Our Customer Support Team: If the issue remains unresolved or you need additional assistance, please contact our customer support team. Provide us with all relevant information and documentation so we can assist you effectively.
Contact Local Authorities if Necessary: If the situation involves a serious crime or if you feel unsafe, please reach out to local law enforcement. They are best positioned to handle such matters and can provide immediate support.
Review and Feedback: After resolving the issue, consider leaving a review to share your experience with future guests. Your feedback helps us maintain high standards and improve our services, and also assists other guests in choosing the hostel that best fits their needs.