Our safety and well-being are our top priorities. If you encounter any issues or suspect a crime while staying at a hostel, please take the following steps:
Report the Issue to the Hostel Directly: Inform the hostel staff about the incident as soon as possible. If a receptionist is available, contact them directly. If the receptionist is not available, reach out to the hostel manager. For further assistance, you can also use the contact details provided in your booking confirmation email, which includes the hostel’s email address and phone number.
Contact Local Authorities if Necessary: If the situation involves a serious crime or if you feel unsafe, please reach out to local law enforcement. They are best positioned to handle such matters and can provide immediate support.
Your Safety is Our Priority: We are committed to ensuring that you have a secure and pleasant experience. If you need further assistance or support, please do not hesitate to contact our customer support team.
Remember, your safety comes first. If you have any concerns or need help, we are here for you.