How do I change my card details?

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Sometimes, you may need to give the property alternative card details post booking. 

This could be because:

  • Your card is expired/cancelled
  • A property has tried to pre-authorise your card unsuccessfully
  • A property has tried to charge you for a non-refundable rate unsuccessfully.
As we are a PCI compliant company, and for your security, we are unable to communicate card details to a property unless they are entered at the time of booking.

Instead, you can simply get in touch with the property directly and provide these. We would recommend that you do this via phone. Their contact details are on your confirmation email.

 

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