After you make a booking through us, you may need to give the property you booked alternative card details.
This could be because:
- Your card has expired or been cancelled
- A property has tried to pre-authorize your card unsuccessfully (this will be mentioned in the property's House Rules if they require pre-authorization)
- A property has tried to charge you for a non-refundable rate unsuccessfully.
- A property has tried to charge you the full amount/a portion of the remaining balance unsuccessfully (this will be mentioned in the property's House Rules if they charge this prior to your arrival)
As we are a PCI and GDPR compliant company, and for your security, we are unable to communicate card details to a property unless they are entered at the time of booking. As the property charges you the remaining balance of your booking, you can simply get in touch with them directly and provide your new card details. We would recommend that you do this via phone. Their contact details can be found in your confirmation email.
Please note: if you have saved your card details to your Hostelworld account, you can change these at any time. However, each property on our website does not have access to your saved card details in your Hostelworld account so they will not be made aware if you have changed your details there. If you have made a booking, the card details that you used at the time of booking will be the only card details that we can communicate to the property (if they require it).