Hostel and City Chats

• Can I enter the chat if I didn't make my booking via Hostelworld?
• Can I add a travel companion to a Hostel or City Chat?
• Why can't I see a Chat in my Hostelworld App?
• How long do I have access to a Chat for?
• How do I join the Hostel Chat

Hostelworld Mobile Apps

• Download Android app
• Download iPhone app

Making a Booking

• Why was I charged directly from the hostel when I only gave card details to Hostelworld?
• What are the differences between the booking types/rates
• Can I make full payments online?
• Are taxes included in the total amount?
• The property charged my card
• When will I be charged the balance on my booking?

See all 21 articles

Free Cancellation Bookings

• What does Free Cancellation mean?
• How do I cancel my free cancellation booking?
• What is the latest time I can cancel for free on a Free Cancellation Booking?
• How long does it take to get my refund after I cancel a Free cancellation booking?

Work with us

• Property Owner: How to work with Hostelworld
• Property Owner: Already working with Hostelworld:
• Want to contribute to our blog?
• How to join Hostelworld Affiliate Program
• Report on Internal Complaints Handling System

Online Safety

• How can I stay safe online when I travel?

Standard Flexible Bookings

• What is a Standard Flexible Booking?
• How do I use my voucher after cancelling my Standard Flexible Booking?
• I cancelled a booking and my voucher has expired, why?

Booking Guarantee

• What is Hostelworld.com Booking guarantee?
• How do I make a Booking Guarantee claim?
• How do I use my Booking Guarantee voucher?

Room Types

• What is a private room?
• What does ensuite mean?
• What is a tent?
• What are dorm rooms?
• What is a twin room?
• What is a double private room?

See all 7 articles

ISIC

• Why am I receiving error messages saying ‘Enter a valid ISIC Card Number’ or ‘Enter a valid Cardholder Name’?
• ISIC: How do I claim my €5 free voucher using my ISIC card?
• ISIC: When will I receive my ISIC free voucher?
• ISIC: How long is my ISIC free voucher valid for?
• ISIC: I’m trying to sign up for a Hostelworld account using my ISIC card. Why am I getting an error message saying my username is not unique?

Travel Visa

• Can I have more than one name on the confirmation?
• I need a letter for Visa purposes.

Reviews

• How do I review my stay?
• Review Guidelines