Making a Booking

Vouchers FAQs

• How to use vouchers
• When does my voucher expire?
• Why can't my voucher be used to cover the full price of the booking?

Making a Booking

• Is Hostelworld.com a secure site?
• What are the differences between the booking types/rates
• Hostelworld Charges Explained
• I got an error while waiting for the Confirmation page to come up, what do I do?
• Can I make full payments online?
• Why was I charged directly from the hostel when I only gave card details to Hostelworld?
• See all 23 articles

Free Cancellation Bookings

• What does Free Cancellation mean?
• How do I cancel my free cancellation booking?
• What is the latest time I can cancel for free on a Free Cancellation Booking?
• How long does it take to get my refund after I cancel a Free cancellation booking?

Non-Refundable Bookings

• Can I get a refund if I cancel a Non-Refundable Booking?
• How do I cancel my Non-Refundable booking?
• What does a Non Refundable booking type mean?

Standard Flexible Bookings

• What is a Standard Flexible Booking?
• How do I use my voucher after cancelling my Standard Flexible Booking?
• I cancelled a booking and my voucher has expired, why?

Room Types

• What is a private room?
• What does ensuite mean?
• What is a tent?
• What are dorm rooms?
• What is a twin room?
• What is a double private room?
• See all 7 articles