How can we help?

Cancel

Cancel a booking

• How do I cancel my booking?
• Is the deposit refundable in the event of a cancellation?

Change your booking

Change a booking

• What if I want to change my booking and I have already checked into the property, can the deposit be deducted from my remaining stay?

Account Q's

Mijn account

• How do I become a member?
• What is My Account?
• Some of my bookings are not displayed in my account
• How do I manage my email subscriptions?

FAQ

Top Questions

• How do I log into my account?
• How do I make a booking?
• How do I cancel my booking?
• Can you resend my confirmation?
• Can I pay cash on arrival?
• What is a Standard Flexible Booking?

Bekijk alle 7 artikelen

All Other Queries

Making a Booking

• Is Hostelworld.com a secure site?
• The amount that I got charged for my booking is different to my credit card statement, what do I do?
• I got an error while waiting for the confirmation page to come up, what do I do?
• How do I book with children?
• Do properties have age restrictions?
• How do I book for a group?

Bekijk alle 12 artikelen

Standard Flexible Booking

• What is a Standard Flexible Booking?
• How do I use my credit from cancelling my Standard Flexible Booking?
• I cancelled my booking and my credit has expired, why?

Work with us

• How to work with Hostelworld
• Already working with Hostelworld:

Veiligheid online

• Hoe kan ik veilig online blijven als ik op reis ben?

Booking Guarantee

• What is Hostelworld.com Booking Guarantee?
• How do I make a Booking Guarantee claim?
• How do I use my Booking Guarantee credit?

Room Types

• What is a private room?
• What does ensuite mean?
• What is a tent?
• What are dorm rooms?
• What is a twin room?
• What is a double room?

Bekijk alle 7 artikelen

Travel Visa

• Can I have more than one name on the confirmation?
• I need a letter for Visa purposes

Reviews

• How do I review my stay?
• Recensierichtlijnen